1、 Preparation work before installation

After the contract is signed, we will notify the user in writing of the preparation conditions for equipment installation.

After receiving the user's shipping requirements, we will ship on time.

The equipment we provide is of excellent quality, brand new and unused, has passed the factory quality inspection, and is well packaged, suitable for long-distance transportation.

2、 Services provided during the warranty period

1. We have a comprehensive after-sales service network in China and are equipped with dedicated technical engineers with more

than three years of corresponding work experience.

2. Upon arrival at the site, the after-sales service engineer will provide free on-site installation, debugging, technical consultation,

and technical support services for the first time;

3. We guarantee to provide a one-year warranty for the goods, which is calculated from the date of acceptance signature.

During the warranty period, we will strictly comply with the relevant laws and regulations of the People's Republic of China to

provide after-sales services such as "three guarantees" for the goods, unless otherwise specified in the contract.

4. In case of any malfunction of our equipment during the warranty period, we will respond within 48 hours and provide on-site

service within 3 working days after receiving notification for repair until the fault is completely eliminated and the equipment is

fully restored to normal. After the repair, we will report the cause of the malfunction, remedial measures, completion time and date

of repair and restoration to normal to the owner in duplicate.

At the end of the warranty period, the equipment must undergo another test by a professional engineer, and any defects (not

caused by human factors) will be repaired by us.

6. Table of after-sales technical service levels and technical support time limits: Personnel arrangement for solving time limits of

after-sales technical support service levels

Level 1: Immediate response to major system failures, resolved by a top-level engineer within 24 hours

Level 2: Immediate response to severe system failures, resolved by senior engineers within 36 hours

Level 3: Immediate response to general system failures, resolved by intermediate engineers within 48 hours

Level 4: System expansion improvement and negotiation with customers to solve development department engineers

3、 Services provided after the warranty period

1. Service scope: We will be responsible for assisting the demander in repairing any equipment malfunctions that may occur

during this period; Provide various accessories required for equipment to meet long-term use;

2. Service period: after the warranty period;

3. Service content: equipment maintenance and repair, technical support, and supply of accessories;

4. Service fees: Depending on the situation.

5. No responsibility for damage caused by human factors.

4、 Technical support methods:

Telephone service: When users can explain or troubleshoot problems over the phone, after-sales engineers provide technical

support to users in this way,

Customer service hotline: 025-86118737. Emergency service hotline: 15195977196